FAQs

What services does Tri-County Primary Care offer?

We provide a full range of primary care services, including preventive care, chronic disease management, acute illness treatment, physical exams, diabetes management, women’s wellness, weight management, in-house lab testing, Medicare annual wellness exams, internal medicine, and same-day sick visits. Our goal is to be your one-stop resource for comprehensive, coordinated care.

Where are your office locations?

We have two convenient locations to serve patients across the region. Our Winston-Salem office is located at 1710 South Hawthorne Road, Winston-Salem, NC 27103. Our North Wilkesboro office is located at 505 13th Street, North Wilkesboro, NC 28659. You can visit whichever location is most convenient for you.

How do I become a new patient at Tri-County Primary Care?

Becoming a new patient is easy. Simply visit our New Patients page for information on what to bring to your first visit, or call our office at - North Wilkesboro Office or (336) 765-6897 - Winston Salem Office to get started. We welcome patients of all ages and look forward to building a long-term relationship with you and your family.

Do you accept same-day appointments for sick visits?

Yes — we offer same-day sick visits for patients who need prompt attention for illnesses and acute conditions. We understand that getting sick doesn’t follow a schedule, so we do our best to accommodate urgent needs quickly. Call our office at - North Wilkesboro Office or (336) 765-6897 - Winston Salem Office to check availability.

What insurance plans do you accept?

We accept a wide variety of insurance plans, including Medicare and many commercial insurance carriers. Please visit our Insurance page for a current list of accepted plans or contact our office directly at - North Wilkesboro Office or (336) 765-6897 - Winston Salem Office to verify your specific coverage before your visit.

Do you offer Medicare Annual Wellness Exams?

Yes, we do. Our Medicare Annual Wellness Exam is a covered benefit for Medicare patients and includes a comprehensive health review, personalized prevention plan, and screenings appropriate to your age and health history. It’s a great way to stay proactive about your health at no out-of-pocket cost to you.

What should I bring to my first appointment?

For your first visit, please bring a valid photo ID, your insurance card(s), a list of any current medications and dosages, any relevant medical records or prior test results, and contact information for any specialists you see. Arriving a few minutes early to complete any remaining paperwork helps keep your appointment running smoothly. Visit our New Patients page for more details.

Does Tri-County Primary Care manage chronic conditions like diabetes and hypertension?

Absolutely. Chronic disease management is one of our core specialties. We work closely with patients living with conditions such as diabetes, high blood pressure, heart disease, asthma, COPD, and more. Through regular monitoring, medication management, and lifestyle coaching, our team helps you stay in control of your long-term health. Explore our Chronic Diseases page to learn more.

Do you perform lab work in your office?

Yes! Our in-house lab allows us to run many common tests right at our office, so you get results faster without the hassle of a separate lab visit. This is especially convenient for routine bloodwork, cholesterol panels, blood sugar testing, urinalysis, and more.

What is internal medicine, and does your practice offer it?

Internal medicine focuses on the prevention, diagnosis, and treatment of adult diseases, with an emphasis on complex or multi-system conditions. Our internal medicine services are designed for adult patients who need a physician well-versed in managing complicated health concerns alongside routine primary care needs. It’s a depth of expertise that makes a real difference in your overall care.

Do you offer preventive care and annual physicals?

Yes — staying healthy starts with prevention. We offer preventive care services including annual wellness visits, immunizations, health screenings, cancer screenings, and lifestyle counseling. We also provide comprehensive physical exams for patients of all ages, including school, sports, work, and DOT physicals.

What women’s health services do you provide?

Our women’s wellness services include well-woman exams, Pap smears, breast health screenings, contraceptive counseling, menopause management, and more. We take a compassionate, personalized approach to women’s health at every stage of life, from young adulthood through menopause and beyond.

Do you have a weight management program?

Yes, we offer a dedicated weight management program that goes beyond just stepping on a scale. Our team takes a medically supervised approach that includes nutritional guidance, behavioral support, and, when appropriate, medication management to help patients achieve sustainable, healthy weight loss. We treat each patient as an individual and create a plan that works for your lifestyle.

How do I schedule an appointment?

You can schedule an appointment by calling our office at - North Wilkesboro Office or (336) 765-6897 - Winston Salem Office or by using our online appointment request form. We have two convenient locations in Winston-Salem and North Wilkesboro to serve you.

What should I do if I have an urgent medical concern after hours?

If you are experiencing a life-threatening emergency, please call 911 or go to your nearest emergency room immediately. For urgent but non-emergency concerns outside of office hours, please call our main number at - North Wilkesboro Office or (336) 765-6897 - Winston Salem Office for guidance. We do offer same-day sick visits during business hours for many acute needs, and we encourage you to call early in the day to secure an appointment.

Do you treat acute illnesses like colds, infections, and injuries?

Yes. Our acute disease services cover a wide range of sudden-onset conditions including respiratory infections, UTIs, sinus infections, strep throat, skin infections, minor injuries, and more. We also offer same-day sick visits so you don’t have to wait days to feel better.

How do I request a prescription refill?

To request a prescription refill, please contact our office at - North Wilkesboro Office or (336) 765-6897 - Winston Salem Office during regular business hours. Many refills require an up-to-date visit on file, so we encourage patients to schedule regular follow-up appointments to ensure continuity of care and keep their medications current.

Does Tri-County Primary Care offer care for older adults?

Yes, we welcome patients of all ages and have particular experience in caring for older adults. In addition to our Medicare Annual Wellness Exam, we provide thorough management of age-related and chronic conditions through our internal medicine and chronic disease services. We focus on helping our senior patients maintain independence and quality of life.